Billing Terms and Conditions

Thank you for shopping at Novis! We strive to provide you with a seamless and secure shopping experience. Please review our billing terms and payment policy below:

Accepted Payment Methods

We accept a variety of convenient and secure payment methods for your order:

  • Credit & Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, and American Express.

  • PayPal: You can securely pay through your PayPal account for a fast, convenient checkout.

  • Apple Pay: Use Apple Pay for a quick and secure checkout on supported Apple devices.

  • Google Pay: Pay easily with Google Pay using your Google account on compatible devices.

  • Shop Pay: We support Shop Pay for an accelerated and secure checkout experience.

Please note: We do not accept cash, checks, money orders, or direct bank transfers at this time. All payments must be made through the electronic methods listed above.

Currency

All transactions on Novis are processed in United States Dollars (USD) by default. Prices on our website are displayed in USD, though international customers may have the option to view prices in other currencies when available. If you choose to pay in a currency other than USD, the final charge will be based on the current exchange rate and your payment provider’s conversion rates.

Tax Policy

Any applicable sales tax will be calculated and applied during checkout based on the shipping address you provide. Tax rates vary depending on the destination region and local tax laws. You will be able to see any taxes (if applicable) in your order summary before finalizing payment.

Payment Processing

Payments are processed securely through our trusted payment gateway partners. Your credit/debit card information is encrypted during transmission and is not stored on our servers for security reasons. This ensures that your sensitive payment details remain protected at all times.

Order Confirmation

You will receive an order confirmation email shortly after placing your order. This email will include your order details (such as order number, items purchased, and shipping address). Please review the information carefully and contact us immediately if you notice any errors or discrepancies in your order details.

Payment Confirmation

Once your payment is successfully processed, we will send you a payment confirmation email (receipt) for your records. If you encounter any issues during the payment process or do not receive a confirmation, please contact our customer support at help@trynovis.com for assistance. We are here to help if, for example, your card was declined or you experience any other payment-related problem.

Order Cancellation

If you need to cancel your order, please contact our customer support within 24 hours of placing the order. We can cancel and fully refund orders that are still within this 24-hour window. Once an order has been processed and shipped, it can no longer be canceled. In such cases, please refer to our Refund Policy for guidance on returns or exchanges after you receive your item.

Payment Security

We prioritize the security of your payment information. Our website is protected with SSL encryption to ensure that all data (including payment details) is transmitted securely. Additionally, we comply with industry standards and regulations (such as PCI DSS) to safeguard your payment information throughout the transaction process. You can shop with confidence knowing your data is protected.

Contact Information

If you have any questions or concerns regarding our billing terms or payment policy, please do not hesitate to contact us. You can reach our customer support team via email at help@trynovis.com. We are happy to assist you and will respond as quickly as possible to address your needs.

Policy Revision

Novis reserves the right to update or modify this payment policy at any time without prior notice. Please review this policy periodically for any changes or updates.

By shopping with Novis, you agree to abide by the terms outlined in this billing policy. Thank you for choosing Novis!